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Introduction

Surface Plate Calibration ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website surface-plate-calibration.com or interact with us by phone or email.

What We Collect

We only collect information that you voluntarily provide to us through two channels:

1. Quote Request Form

When you submit our contact form, we collect:

2. Phone and Email Communication

If you contact us by phone or email, we may retain details you share about your facility, equipment, service needs, and scheduling preferences.

We do not collect data through cookies, tracking pixels, or third-party analytics tools beyond basic server logs (IP address, browser type, pages visited).

How We Use Your Information

We use the information you provide to:

We do not use your information for marketing campaigns, email newsletters, or any purpose unrelated to the service you requested.

Who We Share Your Information With

When you submit a quote request, your contact information and service details are shared with one or more of our vetted Calibration Partners — independent, certified metrology technicians and calibration service providers in your service area. This sharing is necessary for them to contact you, provide a quote, and perform the requested services.

Specifically, we share: your name, company name, email, phone number, facility location, and the details of your service request.

We require our Calibration Partners to use your information only for the purpose of responding to your specific service request. They may not use your data for unrelated marketing or resell it to other parties.

We may also disclose your information if required by law, court order, or to protect our legal rights.

We do not sell your personal information to third parties for marketing purposes.

Data Retention

We retain your personal information for 3 months from the date of your last interaction with us. After this period, your data is permanently deleted from our systems. If you would like your data deleted sooner, contact us and we will process your request within 10 business days.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Regardless of where you are located, you have the right to:

To exercise any of these rights, email us at zach@surface-plate-calibration.com or call us at (630) 701-5526. We will respond to all requests within 10 business days.

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

To exercise your CCPA rights, contact us using the information below.

Other State Privacy Laws

Residents of Virginia, Colorado, Connecticut, Texas, Oregon, and other states with comprehensive privacy legislation have similar rights to access, correct, delete, and opt-out. Contact us to exercise these rights.

Children's Privacy

Our website is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this privacy policy, our data practices, or wish to exercise your privacy rights, contact us at: